Puckett Machinery's Services Commitment

Our CVA Services Commitment Delivers

On-Time-Parts & Support

When your operation relies on uptime, Cat’s CVA Services Commitment helps keep your fleet running smoothly. With next-business-day parts availability and second-day technician response time to fix or diagnose unplanned repairs, we back our promise with real support, including up to $1,000 in credit coverage if qualified parts arrive late. All so you can focus on earning

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Back to Work in 2 Days or When You Say — or We Help Cover the Cost

Your business depends on uptime. With Puckett’s Back to Work Commitment, construction customers with a labor-inclusive CVA get:

BACK UP WITHIN 48 BUSINESS HOURS. Unplanned repairs on enrolled machines are completed within two business days, or you may qualify for a Cat credit.
SMART SERVICE FROM THE START. Remote troubleshooting allows our technicians to arrive ready, reducing time and guesswork.
LABOR COVERAGE. Repairs are covered if your equipment is enrolled in a labor-inclusive CVA issued after January 1, 2026*

* Customers with existing CVAs with Labor will become eligible for this offer upon renewal.

Parts Next-Day or When You Say — or Get Up to $1,000 Credits Back

With Puckett’s Parts Next Day Commitment, you’re covered when you need maintenance or common repair parts for CVA-covered machines:

PARTS BY THE NEXT BUSINESS DAY. If a qualifying maintenance or repair part doesn’t arrive by the end of the next business day, we’ll issue up to a $1,000 Cat credit.
DEALER PERFORMED SERVICE. If you have a CVA with dealer-performed service and need a repair part, we’ll get it to you as soon as the end of the second business day. If we don’t, you’ll receive a Cat Prepaid Credit for the value of the part up to $1,000.

For more information about this guarantee, talk to your Product Support Representative.

Interested in Convenient Ownership With Protection?

With Cat Customer Value Agreements, you can access customizable solutions designed to improve your businesse’s productivity and profitablility. Whether you’re interested in adding heavy equipment or upgrading your current machinery, our team is here to help. Call 601-969-6000 or complete our contact form and a representative will be in touch.

Why Choose Puckett Machinery Co.?

Puckett Machinery Co. is your trusted source for new, used, and rental heavy equipment across central and south Mississippi. Since 1982, we’ve been committed to delivering exceptional value, reliable solutions, and unmatched customer care. With 12 full-service locations, we provide access to advanced technology and fuel-efficient machines that keep your operation running at peak performance. From start to finish, you can count on our team for the support and expertise needed to exceed your expectations.

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